Terms & Conditions

Please find Terms & Conditions for our holiday accommodations below. Please note the extra T&Cs for the campsite at the end, in addition to the main T&Cs.

By booking with us, you are agreeing to the Terms & Conditions as stated below.

Bookings

Bookings made by other third party booking companies may be under their own booking terms, but will still be subject to our terms and conditions as described below.

Bookings are only valid once we have confirmed your reservation and received the agreed payment or deposit. Should the payment not be received according to our payment instructions within 3 days of your booking, we shall be entitled to cancel your reservation and re-let the accommodation.

Payments

A 25% deposit is required at time of booking. After 3 days of your booking, if this payment is not received the booking will be cancelled and the dates will be released.

The remaining balance is due 6 weeks before arrival. This can be paid earlier if preferred. Should your booking be less than 6 weeks away at time of booking, the full amount will be required at time of booking.

Damage Deposit

A refundable damage deposit of £200 must be paid at least 1 week prior to your arrival date. This will be refunded in full within 3 days of your departure, (less any costs for breakages, damages, etc, if applicable).

Prices

Prices shown include electricity (for some accommodations), water, Wifi (for some accommodations), hot tub use (Barnaby’s Barn only), linen and bath towels (excluding camping. Towels for hot tub use not provided). Whilst the prior-mentioned services are included in the price with no extra charge, this must not be abused. Additional charges may be made at our discretion. Please note there is no charging of Electric Vehicles.

Cancellations or Changes to your Booking

To cancel or amend your booking, please contact us on 01994 484631 or trenoeth@hotmail.co.uk. We take no responsibility for emails or calls not being received, so please contact us again if you do not get a response.

Cancellations made 6 weeks or more from your arrival date will be refunded in full, except for a cancellation admin fee of £25.

You can change your booking if 6 weeks or more from your arrival date. Be aware that this is subject to availability and note that when you pick your next dates there may be an increase or decrease in charge depending on when you want to come. The new date must be within 12 months of your original booking date.

For cancellations or changes made with less than 6 weeks until your arrival date, the full amount will be retained unless we can re-let. We will try to re-let the accommodation, and will only charge for losses arising from the cancellation, up to the full value of the original booking.

In the event of a government enforced lockdown, you may defer your holiday, subject to availability and price changes.

We strongly advise that you take out adequate travel insurance to cover your stay. Unforeseen circumstances, such as illness, accidents, adverse weather and events outside the control of the owner, such as failure of public utilities, are not subject to refund or compensation.

Bookings through any of our agents or third party booking platforms are subject to their own cancellation conditions.

Owner Cancellation

Should we need to close any of our holiday accommodations prior to your arrival, we will offer an alternative date, a credit note or full refund. Should this occur part-way through your stay, the payment would only cover your remaining days. We will not be liable for any costs whatsoever arising from the cancellation of your stay. We strongly recommend that you take out adequate travel insurance to mitigate this risk to you.

Arrival and Departure

Check-in is 4pm – 10pm.
Check-out is by 10am.
Please make sure you are ready to leave on time. Late check-outs will be subject to an additional charge as this will affect the servicing of the accommodation for the next guest.

Our Rights to Terminate Your Stay

We reserve the right to terminate your stay at any time, without any refund or compensation, should you breach our Terms and Conditions, act illegally or engage in what we consider to be unacceptable behaviour. This includes noise levels and disturbing other guests or our neighbours. We will treat these circumstances as a cancellation by you and you will not be entitled to a full or partial refund.

Liability

Our total liability to you is limited to the value of the booking. By making a booking with us, you agree that no responsibility rests with the owners for accidental injury or illness to any guest or pets, from whatever cause, whilst at our accommodations or on our premises. The holiday accommodations and grounds are not allergen free and no liability is accepted by the owners for any allergic reactions within your group/pets. We do not accept liability for any loss of valuables while left in the holiday accommodation. We do not accept liability for accident or loss from your car while on our premises.

Conditions of Stay

Only the number of persons notified on the booking form are entitled to occupy the accommodation during anytime of their stay. This includes the holiday accommodation, the facilities and the grounds. Owners reserve the right to terminate the hire without notice and without refund in case of breach of this condition.

Guests are only allowed on the premises during the dates and times that they have booked and paid for.

All our holiday accommodations are strictly no smoking. Should there be any sign (such as a smell of smoke) that you have smoked inside any of our accommodations or indoor facilities, we will terminate your booking without notice and without being liable for any refund or compensation and charge a special cleaning surcharge of £100. We reserve the right to increase this fee if we find it necessary to perform further cleaning services.

Strictly no fireworks, loud music or loud noise allowed. We have livestock in fields nearby and surrounding wildlife, as well as other guests and neighbours who do not wish to be disturbed. We request for ‘quiet time’ between 23:00 and 07:00.

Take care when following our paths on the property and do so at your own risk. Only go on land where we have given you permission to do so. Close any gates behind you. Do not enter any other buildings or stores, unless we have given you express permission.

Please be advised that there is open water on the grounds, so children and pets must be supervised at all times.

Your holiday accommodation and any facilities that you use must be left clean and tidy. Please respect our accommodations, their contents and our grounds. Any additional cleaning or tidying will incur extra charges.

Food, waste and recycling must be separated and disposed of as explained at the accommodation. Failure to do so will result in extra charges. We are required by law to dispose of our waste and recycling correctly.

Any breakages or damages should be reported immediately, so that we can replace or fix them in time for our next guests. This may be charged at cost, at our discretion.

We will not normally enter an accommodation once let without your agreement. However, we retain the right to access the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Please see our Dog Policy below.

Housekeeping

There will be no additional cleans, or linen and towel changes during your stay, however, it will usually be possible to arrange these with us prior to your arrival should you require them (at additional cost). We kindly ask that you leave the property as you found it, clean and tidy, ensuring that dishes are washed thoroughly. Please strip beds on departure. Additional cleaning charges may be levied if significant additional cleaning is required.

Please take all food with you, and dispose of your rubbish according to the instructions in the accommodation. Food, waste and recycling must be separated and disposed of as explained at the accommodation. Failure to do so will result in extra charges. Do not place glass items in any rubbish or recycling bags. We are required by law to dispose of our waste and recycling correctly. If your stay includes a Sunday, please place all bagged rubbish outside the front of the cottage.

Dog Policy

We accept 1 or 2 well-behaved dogs, more by prior agreement. We reserve the right to refuse certain dogs, dependant on size and behaviour, at our own discretion. We do not accept puppies or dogs that are not house-trained. We do not accept dogs with fleas, ticks, worms or any contagious illness or disease.

We reserve the right to terminate the stay of any dogs should their behaviour prove disruptive to our property, other guests, ourselves, our neighbours or our livestock. This is done at our discretion, with no refund or compensation.

Dogs must be on a lead at all times when outside of your accommodation. Dogs must be kept away from livestock.

All dog mess must be cleaned up immediately, from all outside areas.

Dogs must be cleaned thoroughly before entering the accommodation.

Please bring your dogs bowls, bedding and other equipment. Do not use our crockery, linen or towels for your dog.

Do not allow your dog on the furniture.

Do not leave your dog unattended at any time.

Hot Tub

All guests (every member of your party) must sign and return the Hot Tub Terms & Conditions of use (as supplied during the booking process), in order to access the hot tub during your stay. Children under the age of 16yrs must be supervised at all times.

The hot tubs are unsupervised and are therefore used entirely at your own risk. We maintain our hot tubs on a daily basis. In the event of inappropriate use (in our opinion) resulting in chemical imbalances/poor water quality and the need to drain and refill the hot tub, a charge of £50 will be made to the person who made the booking. All hot tubs are drained and cleaned on every changeover.

WiFi

WiFi is available in Barnaby’s Barn and in the main camping area. We accept no liability for any lack of WiFi availability due to events beyond our control.

Electric Vehicles

We do not have an EV charger and do not allow for charging of electric vehicles. There are charging facilities available within the local area, such as St Clears or Carmarthen.

Fire Policy

In the event of a fire, please evacuate the accommodation immediately, closing any doors behind you if possible, and call 999 to request the fire brigade. Then call us on 01994 484631.

There are fire action notices and instructions at each accommodation, Please be sure to familiarise yourselves with what to do in the event of a fire, on your arrival. Keep fire exits and staircase free of luggage or any obstacles.

Do not light candles, smoke or use any naked flames during your stay. Do not leave any electronic devices charging overnight. There is strictly no charging of electric bikes or vehicles.

Campsite

In addition to the T&Cs above, please find further T&Cs for our campers:

The toilet & shower is unisex. Please be respectful of other users.

Guests are advised to bring a torch as parts of the campsites are unlit.

The use of BBQs and fire pits are permitted, but must be supervised at all times and be raised off the grass.

The campsite is surrounded by open farm fields. Please be advised that cows and other farm animals will be near.

Please be advised that there is open water, so children and pets must be supervised at all times.

As with all of our holiday accommodations, dogs must be on leads at all time and must not be left unattended. Please pick up any dog mess immediately.

On busy days, campers may need to check out by 11am.

As with our other accommodations, please leave the area tidy and dispose of your waste and recycling in accordance to our instructions.